Retail Media · Digital Transformation Sainsbury's / Nectar360 / TCS

Building a £100m+ retail media platform

Situation. As UK retail shifted online and discounters gained ground, Sainsbury's needed to monetise its data and store footprint while expanding presence.

Task. Lead a digital and strategic transformation to unlock value from data and in-store screens, optimise customer journeys, and improve omnichannel performance.

Action. Launched the £100m+ retail media platform via Nectar360, installed 800+ digital screens across the estate, integrated 19m+ loyalty profiles into planning, and delivered a unified customer experience and expansion strategy.

£100m+

Incremental profit

+0.4pts

Market share

+3.1% / +7.2%

Sales / profit growth

23k

New customers reached

AI Strategy · Regulatory Readiness Telenet, Belgium

Digital recovery through a €3bn acquisition and regulatory reset

Situation. Telenet faced churn, legacy technology and compliance pressure. Digital customer satisfaction was low and leadership change loomed under Liberty Global's acquisition.

Task. As Interim Chief Digital Officer, build a digital-first team culture, deliver AI-based product enhancements, and ensure legal readiness for the EU Digital Services and AI Acts.

Action. Launched the 'Check & Smile' AI product (100k+ users), rebuilt the ad stack and conversion funnel, embedded regulatory compliance into the platform stack, and delivered a new Agile 2.0 team model and governance structure.

€3m

E-commerce uplift

€1.5m

CRO savings

S&P Index

Sustainability inclusion

100+

Digital staff, culture uplift

Portfolio Simplification · ESG · Shared Services Kingfisher Group

Centralising marketing across ten countries

Situation. Fragmented operations and brand silos limited scale. Procurement, platforms and communications were decentralised and inefficient across Kingfisher's markets.

Task. As Group CMO, centralise marketing strategy, unify brand experience, launch shared services, and save cost through automation as part of the £800m One Kingfisher programme.

Action. Rebuilt 80% of product portfolio marketing, centralised 500+ FTEs into shared service hubs, launched a CDP, DAM, PIM and multilingual automation stack, and achieved 96% responsible wood sourcing against ESG goals.

+27%

Category growth

£2.6m

Efficiency savings

£500m

EBIT uplift track

£288m

Capital returned to shareholders

CRM · Loyalty · Digital Channel Growth Eurostar

£600m+ of digital sales through CRM and CX transformation

Situation & task. Eurostar needed to grow its direct digital channel and deepen loyalty in a competitive, price-transparent booking market.

Action. Led platform rebuild, CRM transformation and loyalty programme redesign to shift booking behaviour toward owned digital channels.

£600m+

Digital channel growth

AI Product · ESG in Marketing · Innovation Odin Stones Carbon Tool

An AI-supported carbon calculator for media planning

Situation. Marketing teams lacked a unified method to measure or reduce emissions from ad spend and media.

Task. Build a usable, standards-aligned tool to benchmark and simulate the carbon impact of media plans.

Action. Collaborated with Oxford Saïd Business School to benchmark 30+ frameworks, built a cost-per-tonne (CPT) calculator by media type, piloted with FMCG and retail brands, and developed a planning interface for CPT-versus-CPM trade-offs.

Validated in pilot

CPT recognised as a viable planning metric

Oxford showcase

Framework included in Oxford innovation showcase

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